11 Secrets of Storm Chasers

Drew Angerer, Getty Images
Drew Angerer, Getty Images

Every year, people around the world board up windows, stock up on essential supplies, and flee their own homes in anticipation of severe weather events. But for storm chasers, tumultuous weather is an invitation to move toward the danger. Some endure precarious conditions during hurricanes, tornadoes, and other storms in order to take readings that might later prove useful to meteorologists. Others are simply attracted to the beauty of the storms, capturing nature’s violent expressions in what could be considered an extreme form of landscape photography.

There's no shortage of opportunities for storm chasers. The U.S. each year sees an average of 1253 tornadoes—a massive column of spinning air borne out of thunderstorms and creating winds up to 250 miles per hour. Hurricanes are fueled by heat from oceans and threaten coastal regions with heavy rain and wind. Though it doesn’t have quite the same reputation, even a simple, raging thunderstorm can produce enough hail and high winds to cause chaos. Each is dangerous, devastating—and, in the eyes of storm chasers, beautiful.

To better understand what motivates these individuals to seek out cataclysmic events, Mental Floss spoke to three extreme weather specialists. Here’s what they had to say about airborne houses, armored trucks, and why you won’t usually see any of them wearing a helmet.

1. For storm chasers, a hurricane can feel like an acid trip.

A satellite image of Hurricane Irene in the Caribbean Sea in August 2011 is pictured
Hurricane Irene is shown over the Caribbean Sea in a satellite image from August 2011.
NOAA via Getty Images

With just 13 hurricanes hitting the continental U.S. since 2010, chasing hurricanes requires a passport and a willingness to spend days making connecting flights to international destinations. As a result, hurricane hunters are a small subgroup of the storm chaser demographic. Why do they do it? For Josh Morgerman, a hurricane chaser based in Southern California and star of the Science Channel’s upcoming Hurricane Man, being exposed to hurricanes on Long Island in his youth created an association between a severe storm and excitement. “My whole life is hunting that feeling again and again,” he tells Mental Floss. While he still pursues that rush, Morgerman's chief objective is to measure air pressure and log observational data that can assist meteorologists in analyzing storms. (Chasers can also measure factors like humidity, wind speed, and temperature.)

Unlike tornadoes, which have a very clear visual identity as they spin in a cone shape over land, hurricanes just look like a fierce concentration of weather. That combination of heavy rain, wind, and flying debris can be hard to explain unless you’ve experienced it firsthand. As fierce weather rages in the area known as the eyewall, the eye, or center, inside is peaceful. Morgerman says that jarring contrast is a little like an acid trip. “In a severe hurricane [the eyewall] is quite incredible,” he says. “Some sound like a train or like wolves howling. Hurricane Michael, the building I was in was shaking. The windows were breaking. With storms like that, you can’t see anything. Everything just turns white. You just see flying wreckage. It’s an unbelievable spectacle to behold." In the eye, though, "It gets calm. The sky is blue ... There’s something very acid-trippy about that.”

2. The movie Twister influenced a lot of storm chasers.

A publicity photo from the 1996 film 'Twister' depicts actor Bill Paxton looking at a tornado
Hulton Archive/Getty Images

In 1996’s Twister, Bill Paxton plays a tornado chaser who braves a series of severe weather events. For many chasers, the movie was a milestone, prompting a lot of people to get into the field themselves. “It’s the reason I got into it,” says tornado chaser Greg Johnson, who now collects footage to sell to news outlets. “There was this romantic notion of storm chasing. There are a lot of things the movie got right."

There was one exception. "One thing it didn’t get right is the human toll. The damage associated with these storms. The movie underplayed the destruction and death. In real life scenarios, it’s far worse than anything they show in the movie.” A chaser’s first priority, he says, is to stop and help anyone who might need assistance.

3. Storm chasers don’t spend much time actually inside the storms.

Support scientist Tim Marshall stands outside of a vehicle to observe a supercell thunderstorm in Lamb County, Texas in May 2017
Drew Angerer, Getty Images

The life of any storm chaser is supposed to be thrilling, and it is—for a few minutes or hours at a time. Most chasers spent the majority of their careers traveling toward a storm, either by driving toward it or, in Morgerman’s case, flying. He might be in a hurricane for hours; a tornado might touch down for just a few minutes. Johnson also says he spends much of his time traveling. “When you see videos on YouTube of incredible tornado events, recognize what you’re seeing is the 1 percent of the time,” Johnson tells Mental Floss. “You’re not seeing countless hours at truck stops sleeping on the hood of a truck doing nothing.”

4. The real danger for storm chasers isn’t the weather. It’s the traffic.

Traffic is redirected during a tornado in Linwood, Kansas in May 2019
Kyle Rivas, Getty Images

Severe weather can cause high winds and flooding, but it’s not always nature that winds up being physically threatening, especially because chasers spend so much of their time traveling. (In fact, there’s been only one fatal incident as a direct result of a tornado, when chaser Tim Samaras, his son Paul, and colleague Carl Young were trapped in their vehicle and picked up by 200 mile-per-hour winds during the El Reno tornado in 2013. All three died.)

According to Montana-based storm chaser and National Weather Service meteorologist Cory Mottice, experienced chasers know to fear traffic more than the weather. “In a more highly populated area, you have to worry about traffic congestion,” he says. “A storm might be coming down through Oklahoma and you might be out of danger initially. But as the storm is getting closer, people are worrying and start panicking. They’ll pull under overpasses and get stuck on the road with a tornado coming at them.”

Johnson agrees, adding that injury from storms can often take a back seat to traffic accidents. “The thing that keeps me up at night is the driving, not the tornado,” he says. “The tornado will generally go from point A to point B along a defined path. It’s very well-behaved. The quickest way is a straight line. It’s very visual. You can see where it is and you can avoid it. Driving is a completely different story. Put enough miles on and you’re bound to see a bad accident.”

5. Storm chasers drive armored vehicles.

A reinforced vehicle is pictured near a tornado
Courtesy of Greg Johnson // @tornadogreg, TornadoHunter.com

Driving in pursuit of a tornado requires a little more than simple guts and a willingness to get close to a massively powerful weather event. Chasers need their version of a Batmobile. According to Johnson, professionals usually opt for an armored truck to help insulate them from the destructive power of the storm. “We’re not just driving around in a pick-up truck,” he says. “I have a roll cage to prevent it from being crushed. It’s designed to go off-road. It’s heavier than a normal truck. The steel roll cage adds weight. There’s exterior coating to prevent punctures in the vehicle.”

While the roll cage is heavy, the goal isn’t to make the vehicle heavier so it's harder for a tornado to pick up. “At the end of the day, if you’re caught in a tornado capable of throwing the vehicle, a weight difference of 500 or 800 pounds won’t matter. Tornados can pick up combiners. Those things do happen. I’d rather the truck be lighter and easier on gas.”

6. Storm chasers have seen flying houses.

A weathervane is mounted on the roof of a house
Lobro78/iStock via Getty Images

Storm chasers don’t want to drive directly into a tornado or other severe weather event. They just want to get close enough to obtain readings or to take photographs. Johnson tries to get within 200 or 300 yards to snap photos, which is still close enough to see how intense wind speeds can be. “I’ve seen a house flying through the air,” he says. “I saw a truck flying across the road 50 yards in front of me.”

7. Storm chaser equipment can take a beating.

Jan Dutton of WeatherBug.com tracks Hurricane Isabel in Ocean City, Maryland in September 2003
Mark Wilson, Getty Images

Most chasers hit the road with doppler radar, laptops, cameras, and other equipment to help them analyze data and capture images. If you’ve wondered how they can do that without putting themselves at risk, the answer is simple. For still photography, Mottice puts the camera on a tripod outside while he remains in the truck. That keeps him out of danger—but his equipment is another story. "I have my camera and gear on a tripod. I’m in the vehicle taking remote pictures. The hail can hit the camera. Wind is an issue.” Some chasers bring back-up equipment in case their gear gets pummeled.

8. Storm chasers know they should wear helmets. (But they usually don’t.)

A storm warning sign is pictured
arcady_31/iStock via Getty Images

With flying wreckage cutting through the air, it would stand to reason storm chasers should equip themselves with helmets. Few do, however. “I’m embarrassed to say I don’t wear a helmet,” Morgerman says. “Fans have been pushing me to wear one for years … the whole [television] crew is wearing helmets. I don’t want anything to encumber the experience.”

9. Storm chasers can suffer physical effects.

Hurricane Ike is seen over Cuba in a photo taken by the International Space Station in September 2008
Hurricane Ike is seen over Cuba in a satellite image taken by the International Space Station in September 2008.
NASA via Getty Images

An experienced chaser knows how to plan routes that keep them safely away from tornadoes. For hurricanes, they scope out buildings able to withstand the force of the storm. All that planning, however, doesn’t mean they always walk away unscathed. Morgerman says the violent winds of a hurricane’s eyewall can leave enduring effects. “The intense gustiness can cause rapid pressure changes that can really hurt your ears,” he says.

10. Storm chasers know that thunderstorms can be incredibly destructive.

A storm chaser drives a car with a smashed windshield
Courtesy of Greg Johnson // @tornadogreg, TornadoHunter.com

Most people assume hurricanes and tornadoes represent the pinnacle of danger when it comes to storm-chasing. But according to Mottice, a severe thunderstorm can match or exceed them in destructive power. “Some people think a severe thunderstorm warning with 80 mile-per-hour winds is no big deal, that the tornado is the big deal,” he says. “But winds produce more damage than some tornadoes. In Montana, a storm produced 120 mile-per-hour winds. They can do a lot of damage.”

Mottice also tends to be wary of hail during storms. Once, he says, “I didn’t know a storm was blowing up behind the one we were chasing. We got caught in the core of that one. It threw golf ball-sized hail on us. The vehicles on the roads had broken windows.”

11. Storm chasers worry they might be setting a bad example for amateurs.

Hunter Anderson, a meteorology student at St. Cloud University, films a storm near Limon, Colorado in May 2017
Drew Angerer, Getty Images

In the storm-chasing community, there’s much debate over what separates a professional from an amateur. Generally speaking, professional storm chasers get paid for their work, whether that be compensation for footage or photography. But there's no licensing necessary to chase a storm, and anyone can pursue extreme weather. Morgerman, who has likely been in more hurricanes than anyone alive—he says the Science Channel verified the claim for his television series—believes amateurs who follow chasers on social media might get the wrong idea. “I remember being a 15-year-old weather nerd wanting to have these experiences. I worry I’m setting a bad example. I worry some kids will watch what I do and try to do it but without the experience and knowledge that I have.”

15 Secrets of Sesame Street Puppeteers

Abby Cadabby, Suki Lopez, and Elmo (L-R) on Sesame Street
Abby Cadabby, Suki Lopez, and Elmo (L-R) on Sesame Street
HBO

For 50 years and more than 4500 episodes, Sesame Street has been imparting valuable moral, ethical, and social lessons to young audiences using a sprawling cast of puppets. The Sesame characters—Big Bird, Elmo, Oscar the Grouch, Cookie Monster, Bert and Ernie, the Count, and others—have become instantly recognizable to generations of viewers. But behind every memorable character is a human performer, one tasked with juggling the technical demands of puppet operation without losing the humor and heart that makes their furry counterpart so memorable.

To get a better sense of what goes into this unique skill set, Mental Floss spoke with three veteran Sesame Street performers during the show’s semicentennial celebration. Here’s what they had to say about crossed puppet eyes, grooming habits, and enjoying a long career finessing felt.

1. Sesame Street puppeteers usually get started lending a (right) hand.

Though there’s no definitive set of directions for puppeteers to get to Sesame Street, a number of performers selected to work on the show begin as apprentices with one specific task: operating the right hand of characters alongside the veteran cast members. “A lot of performers will almost only do right hands for a very long time,” Ryan Dillon, the puppeteer behind Elmo, tells Mental Floss. “Some characters, like Cookie Monster, require two performers with two practical hands.”

Dillon started working on Sesame Street in 2005 at the age of 17. He performed as a right hand and as supporting characters for years before scoring the Elmo role in 2013. Throughout that training, he accompanied the main puppeteer, who uses their dominant (usually right) hand to control the mouth and the other to control the left hand. The newcomer will manipulate the right, a duty informally known as right handing. “It’s a great training ground,” Dillon says. “You’re working directly next to a performer with years of experience. You become one character together.”

2. Sesame Street puppeteers have tricks for making their characters emote.

Abby Cadabby, Elmo, and Big Bird (L-R) appear in a scene from 'Sesame Street'
(L-R) Abby Cadabby, Elmo, and Big Bird delve into fine art.
HBO

Peter Linz, who portrays Ernie (among other characters) on the series, tells Mental Floss that getting a puppet to exhibit a personality takes some finessing. “You have to show the entire range of human emotion through something that doesn’t have an expression,” he says. Linz, who also teaches classes on puppeteering, says that there are some techniques to get puppets to show off their mood, however. “You can make them look sad by having them look down. You can get them to smile by opening their mouth. If they’re angry, maybe you close their mouth and then shake their arms ever so slightly. There are degrees of subtlety in all of that.”

Linz says the audience does part of that work themselves, projecting their own feelings onto a puppet. The ultimate proof might be in the example of Miss Piggy. While not a Sesame Street cast member, Linz says it’s telling that people often seem to believe the vivacious and flirtatious porcine character bats her eyes. “She can’t,” he says. The puppet doesn’t have that ability.

3. Not all Sesame Street puppets can perform the same tasks.

Sesame Street utilizes three major varieties of character. There’s the full-body puppet, like Big Bird and Snuffleupagus; “bag” puppets with two articulated hands, like Cookie Monster; and hand-and-rod puppets that have arms controlled by thin rods. “Elmo is a hand-and-rod puppet,” Dillon says. “[The difference means] some puppets can do things others can’t. Cookie Monster can pick things up. Elmo can, but it takes longer. You need to stop [filming] and attach something to his hands with tape or a pin.”

4. Sesame Street puppeteers rely on a key design element to connect to their audience.

Grover, Oscar the Grouch, and Elmo from 'Sesame Street' are pictured
Grover, Oscar the Grouch, and Elmo.
Zack Hyman/HBO

It can be difficult to communicate that a puppet is able to focus a pair of fixed eyes on something, whether it’s another character, an object, or the audience. But Linz says that the Sesame Street crew and the rest of the Muppets were designed by Henson with that in mind. “The eyes are just two black dots against a white background,” he says. “But all the characters are ever so slightly cross-eyed. There’s a triangle between the eyes and nose and a point where it looks like they’re looking right into the camera.” It’s a sensitive illusion. Turning the puppet even slightly, he says, and they will wind up looking at something else.

5. Sesame Street puppeteers can spend their entire day crouched on the floor.

Being a Sesame Street puppeteer requires more than just having performing chops. On set, characters that may be at waist level with their human co-stars are operated by performers crouched below frame, often on wheeled boards called rollies. “The first day or two, your back and everything else is sore,” Dillon says. “It engages your whole body. Your arm is up in the air performing.” Some actors, Dillon says, have developed knee issues as a result of a career bent over. Fortunately, not every scene requires contortions. Some sets are built raised so performers can stand up straight. Other times, they’ll have to situate themselves horizontally. Scenes set on a stoop usually mean the performer is lying down behind the steps.

6. Sesame Street puppeteers have input into character design.

Elmo, Abby Cadabby, and Rosita (L-R) pose with fans of 'Sesame Street'
(L-R) Elmo, Abby Cadabby, and Rosita pose with fans.
Zack Hyman/HBO

Lurking in the offices of Sesame Workshop is a puppet factory that, according to Dillon, houses a number of "Anything Muppets"—blank designs that may one day be used as the template for a brand-new character. In 1991, performer Carmen Osbahr got an opportunity to get in on the ground floor of conceptualizing a character when she helped originate Rosita (top right), the first regular bilingual Muppet on the series. “They had a meeting and asked what I had in mind,” Osbahr tells Mental Floss. “I was able to tell them I wanted a monster and I wanted live hands because I wanted to be able to play a musical instrument. I wanted her to be active and colorful. I didn’t want a petite, tiny little monster.” Both Osahr and Rosita have been a presence on the show ever since.

7. Sesame Street puppeteers have material for a blooper reel, but you’ll probably never see it.

Puppet manipulation takes concentration and effort. Occasionally, the cast of Sesame Street can find themselves flubbing a take. According to Osbahr, that’s often due to trying to coordinate left and right hands. “The main thing is props,” she says. “Grabbing stuff is easy, but if you want to pour something into a cup or write a letter, that’s hard. You think you’ll have a glass but just miss it.” Performers can also fall off their rollies, sending their counterparts tumbling out of the frame.

8. Each Sesame Street character has a dedicated puppeteer—with a couple of exceptions.

Actress Amanda Seyfried (L) appears on 'Sesame Street' with Abby Cadabby
Actress Amanda Seyfried with Abby Cadabby.
Richard Termine/HBO

When it comes to Sesame Street characters, there is one sacrosanct rule—aside from right handing, no puppet will have more than one puppeteer. “We feel strongly each Muppet has a dedicated performer,” Dillon says. “If there were two or three Elmos, you would see a copy of a copy.” However, illnesses or personal appearances can make that rule difficult to follow every time. If Dillon can’t make a shoot, a performer will step in to operate the puppet, with Dillon going in to provide the voice later.

The cast can also cover for one another if a scene requires two characters who are normally operated by the same actor. Both Bert and Grover, for example, are played by actor Eric Jacobson. If the two share screen time, Dillon might step in to perform one of them, with Jacobson recording his lines later.

9. Sesame Street puppeteers have a specific way of handling their puppets to keep them clean.

Day after day of manipulating puppets can lead to issues with cleanliness. Performer sweat can dampen the foam insides, while body oils and other contaminants can affect their fur coats. To avoid being dirtied, Linz says performers and production members try to pick up the puppets by the scruff of their necks. “We don’t want to put our oily hands on their faces,” Linz says. Puppets are also usually delivered to and from the set by a team of “Muppet wranglers,” and stored in the workshop where they’re built and maintained. To dry out a puppet, they’re sometimes placed on a wooden stand. A hair dryer set on low might also be used to dry a sweaty interior.

10. Sesame Street puppeteers work very, very closely together.

The characters from 'Sesame Street' are pictured
The puppet cast of Sesame Street.
HBO

Owing to the frequent proximity of puppets in frame, Sesame Street puppeteers are usually working near or virtually over other performers. “We try to be very aware and conscious of the people around us,” Dillon says. “Mistakes happen. Elmo has big feet, and Abby Cadabby has big feet, so you’ll often hit the other person with a foot. It doesn’t hurt.”

11. Guest stars will talk directly to Sesame Street characters—not just the puppeteers.

Sesame Street has played host to many guest stars over the decades, from actors to First Lady Michelle Obama. According to Osbahr, their human guests will often address the character even off-camera. “Most everybody who visits us talks to the character like they’re alive,” she says. “The moment we bring a character down [to rest], we have a conversation, but it’s great to have a relationship with a character and a celebrity. They’ll talk to Elmo, Rosita, Cookie Monster, and we’re talking to them right back.”

12. Sesame Street puppeteers can take years to get fully comfortable with a character.

Actress Blake Lively (L) poses with Cookie Monster on the set of 'Sesame Street'
Actress Blake Lively (L) poses with Cookie Monster.
Zack Hyman/HBO

For many performers, it can take years before they feel like they’re fully inhabiting their character. “You can be so focused on doing something right, you forget to have fun with the character,” Osbahr says. “By the fourth season, that’s when I started letting go, taking risks, having fun. You stop having to think about it.”

Fortunately, it’s not uncommon for performers on Sesame Street to spend decades on the show, which means there's plenty of time to adjust. Carol Spinney, who portrayed Big Bird and Oscar the Grouch, retired in 2018 after 49 years as a cast member. Osbahr says the familial atmosphere encourages longevity. “I’ve been with this group of people for 30 years,” she says. “We’ve shared a lot of incredible memories together.”

13. Sesame Street puppeteers can sometimes mourn a puppet who is declared “toast.”

Made of foam and other delicate materials, Sesame Street puppets have a shelf life. Depending on use, wear, and handling, they might last a few years before needing to be replaced. Linz says two new Ernies have recently been made after one began sloughing off foam inside, a symptom the production calls “toast” because the foam resembles toast crumbs.

Even with replacements, the legacy of characters can still live on. Linz uses an Ernie with the same mouth plate that was used by Jim Henson as far back as 1982.

14. Sesame Street puppeteers have to work backward.

Actor Anthony Mackie appears on 'Sesame Street' with Cookie Monster
Actor Anthony Mackie with Cookie Monster.
Jesse Grant/HBO

The most surprising aspect of working as a Sesame Street puppeteer? According to Linz, it’s the fact that performers often have to essentially work backwards. Because they’re crouched below the camera frame, puppeteers need to watch a monitor placed low to the ground to see what the camera sees. “When you move your arm to the right, the arm on the monitor moves to the left,” he says. “You’re seeing the image the audience sees.”

15. Yes, Sesame Street puppets are technically Muppets.

Sometimes there's confusion over whether the puppets that appear on Sesame Street actually constitute Muppets, or whether that term is reserved for non-Sesame projects like The Muppet Show or other endeavors featuring Kermit, Miss Piggy, and the others. According to Dillon, any Henson-birthed or -inspired puppet is a Muppet. “It’s become a catch-all term for puppets,” he says. “It’s a brand name, like Kleenex. Jim Henson came up with the name. A Muppet is used for characters that he came up with."

10 Secrets of Victoria’s Secret Employees

A Victoria's Secret retail store in an airport mall
A Victoria's Secret retail store in an airport mall
studioportosabbia/iStock via Getty Images

Victoria’s Secret was born out of an awkward shopping experience. Roy Raymond didn’t feel comfortable browsing for underwear for his wife at a department store, and he wanted to create a more upscale lingerie destination that was welcoming to both men and women. The first Victoria’s Secret location opened in Palo Alto, California, in 1977.

In the 40-plus years since, Victoria’s Secret has changed the fashion industry, launched the careers of supermodels, and made shopping for bras slightly less awkward for the people who don’t wear them. Behind the company’s success are the sales associates responsible for keeping panties neatly folded and finding customers bras that fit correctly. Employees may confess they don't really know what Victoria’s secret is, but they can tell you how to get them to let you shop in peace, where to go if they don’t have your size, and more insider information. We spoke with a couple of former employees to discover their most revealing insights.

1. Victoria’s Secret employees are trained to fit all body types.

The clientele of Victoria’s Secret is diverse, and employees are trained to help every person who comes into the store find a bra that fits them. According to Andrea, who worked at Victoria's Secret from 2015 to 2019, bra fitting specialists undergo about six weeks of training to prepare for almost every possible scenario.

“Whether you’re somebody who’s had a mastectomy, or somebody who’s transitioning, or somebody who’s getting a bra for the first time, that’s what we’re there for and that’s why we do our jobs,” she tells Mental Floss. “Let’s say you have somebody who had a mastectomy. You always measure for the breast that is there. That even goes for people who have uneven breasts. So if one breast is a B-cup and the other is a C-cup, we always measure to the C-cup. Also, if you’ve just had your breasts done, like a breast lift or implants, we would measure differently for that too because the bras are going to sit differently on your chest [compared to typical fitting]."

2. Victoria’s Secret employees are allowed to suggest other stores.

There are some scenarios where the only option employees have is to admit they can’t help a customer. Victoria’s Secret only carries sizes 30A to 40DDD, and if someone comes in looking for a bigger size than what’s available, associates are allowed to send them elsewhere. Andrea says she would recommend Torrid or Soma to people in need of larger bras. “We did give other bra places business because we feel like everyone should feel good in their bra, even if it doesn’t come from us," she says.

3. At least in the past, being conventionally attractive helped you get hired at Victoria’s Secret.

The Victoria’s Secret image is synonymous with ultra-thin supermodels strutting down a runway in lingerie and high heels. The company has struggled with sales in recent years, and some industry experts blame that in part on the brand’s limited view of what's considered “sexy." Victoria’s Secret is trying to combat this by experimenting with marketing featuring more diverse body types, but when Rita (not her real name) worked there roughly a decade ago, the old beauty standards were still enforced. The former sales associate tells Mental Floss, “They would hire someone pretty over someone smart or capable. It was definitely part of the ‘fantasy.’”

4. If you're shopping for your partner, Victoria's Secret employees might recommend something other than lingerie.

When people come into Victoria’s Secret looking for a gift for their romantic partner, they rarely have all the information they need. “For boyfriends, they usually never know their girlfriend’s size. Like, ever,” Andrea says.

Even a professional bra fitting specialist can’t guess someone’s exact size based on sight alone. That’s why employees might recommend skipping the intimates altogether and considering alternative gifts if you’re shopping for someone else at Victoria’s Secret. “For dudes shopping for their ladies, unless you know for a fact what their size is, do not buy them lingerie,” Rita says. She suggests gift cards, lotions, and body sprays as safer options. And if you’re absolutely set on getting your significant other something they can wear, Andrea recommends panties and bralettes, which tend to be more forgiving in the size department than underwire garments.

5. The people who work at Victoria’s Secret see more than they want to.

Employees at the chain want their customers to feel comfortable, but in some cases, guests can get too comfortable. Rita recalls a woman who shared a little too much when shopping for intimate wear. “She'd just reconnected with her high school sweetheart—she was probably in her forties/fifties—and she made a point to mention her recent boob job. Then all of a sudden she basically flashes me in the front of the store. ... It was definitely not a normal customer interaction.”

Some stories of unusual customer behavior are not for the squeamish. Andrea recounts one such example: “I had a woman come up to me and say, ‘Do you have a cup?’ And I was like ‘No ma’am, I’m sorry, I don’t have a cup. What do you need it for?’" The woman replied that she really needed to urinate. "And I was like, ‘Ma’am!’”

On a different occasion, a customer of Andrea's found a creative use for one of the pink bows used to decorate the bras. “She takes it and she flossed her teeth with it in front of me. I was like ‘No!’ It’s so gross.”

6. Victoria’s Secret employees get sweet perks.

If they’re willing to deal with the occasional gross encounter, Victoria’s Secret employees can take advantage of benefits many retail workers don’t get. One of them is paid time off. “Even though I was only a part-time associate, because I worked so many hours, they did give me paid time off,” Andrea says. “Most places I’ve worked for, you only get paid time off if you’ve been there for a year or are a full-time associate, so being a part-time associate and being able to have paid time off without being there for a year is really rare and something that we really appreciated as associates.”

The pay is also competitive compared to similar businesses. According to Andrea, “Victoria’s Secret has a yearly raise, and I went from making $11.50 to $22.14 when I left [after four years].”

7. The holidays at Victoria’s Secret are as crazy as you’d expect.

Victoria’s Secret has been known to ring in the holiday season with deals designed to lure customers into stores. For shoppers, this means cheap bras, but for associates, it means congestion, disorganized displays, and the rare scuffle. “Holiday time is crazy,” Andrea says. “I’ve literally seen grandmas punch each other in the face.”

8. There’s a trick to getting Victoria’s Secret employees to leave you alone.

To shy shoppers, or those just craving a bit of peace, there are no worse words in the English language than “What brings you in today?” If the thought of getting this question from a Victoria’s Secret employee fills you with dread, know that it isn’t their goal to harass you. “It’s not that we want to bother you, that’s what we’re supposed to do,” Andrea says. “And most likely we don’t want to come up to you as much as you don’t want us to come up.”

But if you ever do get over-eager sales associates, Andrea has an insider’s tip for getting them off your back. “A good trick if you don’t want help is to remember the name of the person who you’re introduced to. So if the first person is like ‘Hi, my name is Stephanie,’ and then two or three more people come and say ‘Do you need more help?’ just say ‘Stephanie’s helping me, thank you,’ and they will leave you alone.”

9. Victoria’s Secret smells like body spray for a reason.

If you’d rather shop for lingerie without walking through a cloud of perfume, too bad: Spritzing the store with the brand’s latest scent is part of the job for sales associates. Rita says, “If we were working the front rooms, we had to wear ‘beauty belts’ with the latest body spray in them to spray around the room (cue the headache) and carry around the newest bra." And in case the constant spraying wasn’t aggressive enough already, Rita was also instructed to pitch it to customers—along with apparel and the Victoria’s Secret credit card. “We basically had to accost anyone who walked in with ‘Have you seen the new bra? Have you smelled the new perfume? Do you have the angel card? Why not? Don't you want exclusive offers? Blah blah blah blah,’ and it scared a lot of people off.”

10. Victoria’s Secrets ends up with items it can’t sell.

Victoria’s Secret has a generous policy when it comes to returns: Stores offer a full refund for items brought back within 90 days of purchase as long as you have a receipt (without a receipt, the policy may vary). According to Rita, some customers take advantage of this policy by bringing back garments that are clearly not fit to be resold. “People will try to return anything, claiming they just bought it last week and it ‘just didn't work out’ when it's clearly not a bra we even carry anymore and it's super worn and gross.”

Some customers ruin clothing without buying it first. “The worst part was having to damage out [retail slang for swapping out an irreparable item] underwear that girls had tried on without leaving their own underwear on," Rita says. "Happened all the time. It was absolutely disgusting.”

SECTIONS

arrow
LIVE SMARTER